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Murtaza Versi

Phone  + 255 22 2115381 (direct)    + 255 786142424 (mob) 

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Accreditations and Expertise

Facilitator of the Year and member of Service Quality Institute (SQI) Presidents Club, Murtaza has managed change management programmes for service excellence. Murtaza is a certified trainer in customer services by the Service Quality Institute (USA) and also holds an Executive Leadership Diploma from e-Cornell University in New York.

Business Experience

Murtaza has over 20 years of experience in the service industry in senior management and customer service roles. He has helped organisations develop a culture of superior service, to build market share and differentiate itself from competition. 

Murtaza’s work includes:

  • A three year customer service culture-change assignment for Ethiopian Airlines to create a “5 Star” service airline.
  • Helping position Parastatal Pension Fund as a leading organisation, through its customer service strategy.
  • Swissport, to help retain and improve market share in ground handling.
  • Coaching and managing change - introducing tools for changing behaviours and attitude of the work force at Uniglobe Skylink.
  • Developing a leadership plan for service standards, training managers to be coach the workforce at Engen Petroleum Company.
  • Others projects include; consultancy and coaching (2008-2011) – Reliance Insurance: team building (Standard Chartered Bank): customer care training CFU Bank,  KLM:  and training facilitators in Rwanda











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